REFUND POLICY
Last Updated: March 30, 2026 Effective Date: March 30, 2026 Company: LOOM AGENCY LIMITED Compliance: Stripe, Airwallex, Hong Kong Consumer Protection, US FTC Guidelines
1. OVERVIEW
apicheap.net, operated by LOOM AGENCY LIMITED, provides AI API key services. This Refund Policy outlines our billing practices and refund terms.
Business Model: Pay-per-use API credits. You purchase API key credits and consume them as you make API requests. We do not charge subscription fees. Contact: admin@apicheap.net
2. API KEYS AND DIGITAL CREDITS — ABSOLUTE NO REFUND
2.1 General Policy
Due to the digital and instantly accessible nature of API services:
ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES ONCE AN API KEY HAS BEEN UTILIZED (meaning any API request has been generated and logged on our servers).
Rationale: API services are delivered instantly upon purchase. Once credits are consumed through API requests, they cannot be returned, reversed, or resold. The service is considered fully delivered at the moment of consumption.
2.2 Pre-Purchase Acknowledgment
By completing a purchase on apicheap.net, you acknowledge and agree that:
- API credits are non-refundable once any API request has been made
- You have reviewed the pricing, documentation, and service description before purchasing
- You understand the digital nature of the product makes refunds impractical
2.3 Free Tier and Trials
- Free tier credits have no monetary value and are non-refundable
- Trial periods do not convert to refunds if cancelled
- Unused trial credits expire at trial end
3. AGENT SETUP & CONSULTING SERVICES
3.1 Payment Structure
B2B consulting and custom Agent Setup services are structured in milestones:
Example Milestone Structure:
- Milestone 1 (Deposit): 30% upfront — non-refundable
- Milestone 2 (Development): 40% — refundable if not started
- Milestone 3 (Delivery): 30% — payable upon completion
Specific terms are agreed in writing before project commencement.
3.2 Refund Eligibility
Non-Refundable:
- Deposits (Milestone 1) — compensates for reserved capacity and initial consultation
- Payments for completed milestones — work has been delivered and accepted
- Time spent in discovery and planning phases
Refundable:
- Prepaid balance for unstarted milestones — if project is cancelled mid-development
- Overpayments or duplicate charges — full refund
3.3 Cancellation by Customer
If you cancel a project mid-development:
- You will be billed for all work completed up to the cancellation date
- Any prepaid balance for unstarted milestones will be refunded within 30 days
- Deliverables completed up to cancellation date remain your property (upon full payment)
3.4 Cancellation by Company
If LOOM AGENCY LIMITED cancels a project:
- Full refund of all prepaid amounts for uncompleted work
- Written explanation of cancellation reason
- Assistance with transition to alternative provider (if requested)
4. ACCOUNT TERMINATION
4.1 Termination for Cause
If your account is terminated or suspended due to violation of our Terms of Service:
NO REFUND of unused credits or prepaid amounts.
4.2 Termination Without Cause
If we terminate your account without cause (e.g., service discontinuation):
- Full refund of unused prepaid credits
- 30 days advance notice where practicable
4.3 Voluntary Account Closure
If you voluntarily close your account:
- Unused credits are forfeited (except as required by Hong Kong or US law)
- Request account closure via admin@apicheap.net
5. CHARGEBACKS AND DISPUTES
5.1 Contact Us First
We strongly encourage you to contact admin@apicheap.net to resolve any billing issues before filing a chargeback with your bank or payment provider.
5.2 Chargeback Process
If you file a chargeback:
- Notification: We are notified by our payment processor
- Account Suspension: Your account is temporarily suspended during investigation
- Evidence Submission: We submit evidence to the payment processor (usage logs, Terms acceptance, correspondence)
- Bank Decision: Your bank or card issuer makes a final decision (30-90 days)
5.3 Chargeback Fees
Unjustified chargebacks (chargebacks found to be invalid or fraudulent by the card issuer) incur a $15 USD administrative fee.
Why this fee exists: When a chargeback is filed, our payment processor charges us a non-refundable dispute fee ($15–$25). We also invest staff time to gather evidence (usage logs, Terms acceptance records, IP logs, correspondence) and submit a formal response to the card issuer. This fee covers our direct costs. It is NOT a penalty — it is recovery of actual expenses incurred by your dispute.
When it applies:
- You filed a chargeback instead of contacting us first
- The card issuer rules the chargeback as unjustified
- You used the API services (confirmed by usage logs) and then disputed the charge
When it does NOT apply:
- Unauthorized transactions (your card was genuinely stolen)
- Duplicate charges caused by our billing error
- You contacted us first and we failed to resolve the issue within 10 business days
5.4 Repeat Chargebacks
Customers with 2 or more chargebacks within 12 months will face the following consequences:
- Permanent account ban: Your account and all associated API keys are permanently terminated. You may not create a new account.
- Fraud database reporting: Your account details may be reported to fraud prevention databases used by payment processors globally (e.g., MATCH/TMF list). This may affect your ability to transact with other online merchants.
- Legal action: We reserve the right to pursue legal remedies to recover losses caused by fraudulent chargebacks, including filing claims in Hong Kong courts or through international arbitration.
- Credit forfeiture: All remaining credits in your account are permanently forfeited.
Why this policy is strict: High chargeback rates threaten our relationship with payment processors. Excessive chargebacks from any single customer can trigger penalties against our entire merchant account, potentially affecting service for all customers. We take this very seriously.
6. SPECIAL CIRCUMSTANCES
6.1 EU 14-Day Right of Withdrawal
European Union Customers: You have a statutory 14-day right of withdrawal for digital purchases under EU Consumer Rights Directive.
Exception: This right expires once performance has begun with your explicit prior consent. By checking the consent box at checkout and making any API request, you consent to immediate performance and waive the 14-day withdrawal right.
This waiver applies to the extent permitted by applicable law in your jurisdiction.
6.2 California Consumer Rights
California Residents: Under California law, you have the right to cancel certain purchases within 3 business days. Contact admin@apicheap.net for California-specific requests.
6.3 Australian Consumer Law
Australian Customers: Our services come with guarantees under Australian Consumer Law that cannot be excluded. You are entitled to a remedy if:
- Services are not provided with due care and skill
- Services are not fit for purpose
- A major failure occurs
Contact admin@apicheap.net for Australia-specific claims.
6.4 Force Majeure
If we are unable to provide services due to force majeure events:
- Service credits may be offered as alternative compensation
- No cash refunds for free tier or promotional credits
7. POLICY CHANGES
LOOM AGENCY LIMITED reserves the right to modify this Refund Policy at any time. Material changes will be communicated with 30 days advance notice via email.
8. CONTACT INFORMATION
LOOM AGENCY LIMITED Address: RM 602, 6/F, KAI YUE COMM BUILDING, NO.2C, ARGYLE STREET, MONGKOK KOWLOON, HONG KONG Email: admin@apicheap.net
9. ACKNOWLEDGMENT
By purchasing from apicheap.net, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms of Service and is legally binding.
END OF REFUND POLICY